Cancellations, Returns & Refunds

Cancellation before delivery

If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail ([email protected]) to officially cancel. 

Cancellation AFTER delivery

It is best that you call us in the first instance should you wish to discuss a cancellation and collection. Many of our suppliers do charge for collections. Please see the list below:

All Fencing products including Decking and accessories: Orders under £1000 = £30 return charge. Orders over £1000 = £100 return charge.

All Log Cabins and Garden Rooms: up to £250.00 return charge depending on building and supplier.

Asgard: £30 return charge

BiohortSpecific charges on request but can be up to 25% of your total value order.

Bullbarrow: £15 return charge

Champion Sheds and Workshops: Specific return charges on request but can be up to 20%of your total value order. Please note: We cannot accept returns on bespoke sheds built as per the customer's request. 

Duramax/Saffron: Specific charges on request but can be up to 25% of your total value order.

Eden: £48 return charge

Forest Sheds and Storage including Grow-Plus, Shed-Plus and Store-Plus: Orders under £100 = £15 return charge. Orders over £100 = £30 return charge.

Glendale: Specific return charges on request but can be up to 20%of your total value order.

Halls: £48 return charge (Halls Rainsaver products to be returned at the customer's own cost)

Lifestyle:  Specific return charges on request but can be up to 15% of your total value order.

Lifetime: Specific charges on request but can be up to 25% of your total value order. 

Lotus / Melbourne / Sapphire: Specific charges on request but can be up to 25% of your total value order. 

PalmakoSpecific return charges on request but can be up to £250.00

Palram: £30.00 return charge.  Please package the goods with care ensuring all parts are secure and the box is taped up well for collection. Should the goods be received back with parts missing or damaged in any way, the return charge could increase up to 20% of the total value order.

Probase: £36.00 return charge

Rowlinson: £30.00 return charge 

Shire: £30 return charge

Solar Tech: customer to return at own cost

Storage Solutions (metal shed shelving): customer to return at own cost

Suncast: Specific return charges on request but can be up to 15% of your total value order.

Toomax: £15 return charge

Traditional Sheds: £30 return charge

Trimetals: Specific return charges on request but can be up to 20% of your total value order.

Windsor: £30 return charge

Yardmaster: £36.00 return charge

Please call us to discuss possible charges.

Any charges are retained from the refund returned to customers.

See our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.

Returns

See section 7 of our Terms & Conditions page for more detailed legal information regarding the returns procedure.

Refunds

The product must be in its delivered form and must not have been tampered with in any way.

The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.

Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.

Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.