Cancellation before delivery
If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.
Cancellation after delivery
It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges (see below). We would also require your cancellation request in writing by post or email (email@example.com).
Charges for cancellation?
In certain situations a charge may be levied for the collection of cancelled goods. Shedstore neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.
See our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.