Our aim is to fulfil all orders as quickly as possible, using prompt and efficient delivery methods, while offering a free UK mainland delivery service* where possible. To achieve this, deliveries are usually made direct from the manufacturer, either using their carrier or an independent courier service.
We can only deliver to registered residential or commercial addresses. Therefore, we cannot deliver to an unsecured allotment, car park, waste ground etc. - The basic "rule of thumb" we work to is: if a Royal Mail postman delivers to the address, it is likely that we will too.
Our delivery services vary depending on the product, manufacturer and seasonal demand.
To find the average delivery period for any individual product, please visit the relevant product page. All product pages contain an "Anticipated Delivery" entry, which states the manufacturer's current estimated delivery period in working days. The timescales given reflect the current delivery target period offered throughout the majority of the UK mainland, however deliveries can occur slightly sooner or later than stated due to transport logistics. For example, deliveries to central, highly populated areas are more likely to be serviced regularly thus taking less time than distant locations such as North Scotland, West Wales or South-West England.
Please refer to the "delivery" tab on the product detail page for more specific delivery information.
On some ranges of products there is an option called 'pick a day' which allows customers to pick a specific date for delivery. When customers either do not select or are unable to select the 'pick'a day' option for delivery, they are notified of an exact delivery date by the delivering party, usually by telephone two to three days prior to the proposed delivery date. If the date offered is not convenient, customers can request a re-schedule with no additional charge. Deliveries are typically made on weekdays only.
If a product is required to arrive before a specific date - for example a playhouse for a child's birthday, or you are concerned about access for any large products, please contact us for advice and assistance.
We aim to offer free delivery to as many locations on the UK mainland as possible. Unfortunately, some of our manufacturing and/or supply partners do not deliver to certain areas or will only do so for a charge.
Any charges are outlined upon the product page 'post code' checker on individual product pages and also in the checkout before any purchase. Any premium delivery options (Saturday or 48 hour delivery) are also chargeable.
Delivery drivers are only insured to drop products off onto a kerb side or driveway and will generally not carry such items into or onto your property. This rule also applies to rear or side access or through garages. It is not compulsory for customers to be present during delivery; however, we will require a written authorisation for deliveries in your absence, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in a safe and secure place wherever possible. The liability for the safety of products will be at the risk of the customer if deliveries are arranged in their absence. Please see the Contact Us page for further details regarding getting in contact.
* Upon a minority of goods some distant UK mainland locations may not be serviced or attract extra delivery charges. See product pages for details
† Restrictions on Delivery Before a Bank Holiday
Please Note – Log Cabins have a typical lead-time of 2 – 4 weeks from ordering and Metal Sheds are typically delivered 10 working days from making an order. This is as a result of the individual manufacturing processes which take place. Also, the manufacturers do not generally stock pile their products. So, it is impossible for these items to be delivered in time for a bank holiday Monday, if ordered the week before.