Frequently Asked Questions

Please find below the answers to our most frequently asked questions. If you have any further questions, feedback or suggestions that are not listed, then do please contact us.

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Ordering & Delivery

Where is my order?

We aim to deliver your item on the day that you choose during checkout or as provided by the manufacturer. Please note: we cannot take responsibility for unforeseen circumstances on route.

When can I expect to hear a specific date?

You will be contacted within the lead time given, every manufacturer will advise the day they plan to delivery before trying to deliver.

Do you deliver to my area?

We deliver to the majority of the UK. We do not send items overseas. Please see our delivery page for more details.

Is delivery free?

Yes, to most of the UK. There are certain postcode areas which will have a surcharge, enter your postcode on the postcode checker during checkout to calculate any delivery costs and delivery date availability.


There will be a small order charge of £24.99 for any fencing and decking orders if you order doesn't total over £100.

Can the delivery be taken into my garden?

Forest products that qualify for the company's White Glove Delivery service will be delivered straight into your garden, with all of the packaging removed. Unfortunately, we only offer kerbside delivery for other products.

Can I collect my order?

Unfortunately not. We are not insured to have members of the public on site. Delivery only.

Can I have my order delivered to my allotment?

If you wish to have your order delivered to an allotment, there needs to be a postcode for the allotment and you will need to leave clear instruction for driver in regards to where to leave the item if you are not there to take delivery.

What happens once my orders has been placed?

Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. The delivery team will then be in touch within several working days to book in a delivery day with you.

Can I change details on my order?

Please call customer service and we will be happy to help with any changes you require.

Do I need to buy anything else?

All of the fixings are supplied and will be delivered with the product. Details of tools required are advised within the installation guide.

My items arrived with parts missing or damaged - What should I do?

This very rarely happens, however if it does, please call customer services and we will arrange for these parts to be sent out to you ASAP.

What happens if an item is out of stock?

If an item is out of stock you will be called to be advised of this and we will then inform you of when the item will be back in stock. You can either wait for this item, change to an alternative product or be refunded.


Do you provide an installation service?

Yes, on selected products only. Please see the Accessories list on the right hand side of every product page.

How much is installation?

This depends on the product you wish to have installed. If installation is available on the product it will be listed in the accessories list on the right hand side of the product's page and the prices will be displayed with it.

Will installation happen on the same day as delivery?

Your delivery and installation will happen on the same day if you have ordered an item from the Traditional range.

Do I need to do anything in preparation for the installation team?

Create your base. - The installers do not install your bases.


Clear the surrounding area by at least 1 foot.

Payments & Returns

Do the prices include VAT?

Yes, all of our prices are inclusive of VAT.

Ordering Options

Our website is designed for easy navigation and offers clear instructions on how to place an order online for all our products including garden sheds, workshops, metal sheds, timber garages, security sheds, home offices, garden storage, summerhouses, playhouses and greenhouses.


However, if you prefer to place an order by phone you may call our customer services team on 0333 003 0518, and we'll be happy to accept your order. Please ensure that you have your debit/credit card details available so we can process your payment.

Cancellation before Delivery

If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel.


However, if your order includes personalised requirements, there is no right to cancel.

Cancellation after Delivery

It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges (see below). We would also require your cancellation request in writing by post or email ([email protected]).

Charges for Cancellation?

In certain situations a charge may be levied for the collection of cancelled goods. Shedstore neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.


See our Terms and Conditions page for more detailed legal information regarding the cancellation procedure.

100% Secure Ordering

You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either on-line or over the phone. When you pay on line at Shedstore for your shed, garden building or garden storage product, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Opayo, formerly Sage Pay.


The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.

Product Enquiries

What type of timber are your wooden products made from?

Our timber products are made from European softwood, using a variety of species unless otherwise stated. It is important to remember that timber is a natural product. As such, some warping is to be expected. Warping is due to natural movement of the timber under different weather conditions and is a normal part of the settling process.

Where can I find the measurements for the product I am looking at?

Please look at the product information underneath the image of the product you are viewing. More detailed dimensions can also be found on the installation and/or technical guides. If you require any further information please call us on 0333 003 0518.

Do you have a show room where I can view your products?

Unfortunately we do not have a showroom; however all of our products and full details can be viewed online.

Are the sheds available in any other sizes?

All of the sheds are available as advertised on the website; we are unable to supply any made-to-order or customised products.

Does the shed come with a floor?

All of our wooden and plastic garden sheds and workshops come complete with a floor. Our range of metal sheds are supplied without a floor.

Do I need to buy a wooden or plastic base with my shed?

If you are looking to put the shed onto grass you will require a base however it can be placed straight onto slabs, concrete or any other solid surface if it is flat.

Can I order a shed without windows?

The sheds are available as advertised and a panel with a window cannot be replaced for a plain panel, however we do stock a number of security sheds which come without windows.

Can the windows be placed on the other side of the shed?

The shed is delivered as a flat pack so you can install the panel with the windows on either side of the apex shed.

Do you offer installation on sheds?

We offer installation on a small number of our garden workshops which is indicated as an option on the products page.

Do you supply the glazing material for the windows?

Yes, all our timber buildings are supplied with windows. Greenhouses and glasshouses have glazing details listed within the product details.

Does wood treatment protect against mould?

Dip and pressure treatment are both preservative processes which protect against rot and fungal decay. Mould, on the other hand, is a surface-dwelling fungus. It may cause discolouration but will not cause the timber to rot. The timber used to build sheds is a natural material so will get damp and this may lead to mould. We do not recommend keeping clothing or fabric products in a shed due to the greater likelihood that fabric materials in damp conditions will encourage mould that could spread. If patches of mould develop on the shed, we recommend using a mould remover which contains mildewcide.

Planning Permission

Will I need planning permission to erect my garden building in my garden?

You don't usually need planning permission for domestic outbuildings, as long as they are used for a domestic purpose related to your house. However, you may require planning permission if any of the following apply (the list is not exhaustive, so if in doubt please check with your local planning authority)


If you plan to erect the shed within 5 metres of any part of your house.

If the total area of the ground covered by any buildings or other structures in the garden area (excluding the original, main house) is greater than 50% of the total garden area.
If there is a condition in the original planning consent for your property which states that garden sheds/outhouses etc. cannot be erected with or without the consent of the local planning authority.

If your property is a listed building or within a conservation area or an area of outstanding natural beauty. If this is the case, you will need to contact your local planning authority as development will be restricted.

If you plan to run a business from the building, or use it to store goods in connection with a business.
In addition, no part of the garden building should be nearer to the public highway than the existing house, or any point 20 metres from that highway, whichever is nearer to the highway.

Do I need any other kind of consent?

If your property is a listed building or in a conservation area, it is likely you will need the appropriate listed building/conservation area consent.


In some cases, properties can be subject to "restrictive covenants", preventing building in your back garden. You should check whether there are any restrictions on the property register at HM Land Registry against this type of development. If you fall into this category, the consent of the person with the benefit of the restrictive covenant should be sought.


The current planning permission at your property may contain a condition that negates permitted development rights. Such conditions sometimes apply en masse to the surrounding area. Check with your local planning authority.


If you are not sure whether you can erect your garden building without planning permission, we suggest you err on the side of caution and call your local planning authority. In most cases you will be given an answer straightaway.


We accept no liability for the accuracy of any information supplied in this customer notice and you are always advised to seek professional advice.

Forest Pressure Treated Sheds

What is solid sheet/OSB?

OSB or solid sheet is made up of layers of cross oriented strands of timber which are bonded with a waterproof resin. Their unique formation allows them to withstand high levels of stress.

How big are the floor joists?

The floor joists are 1” squared joists.

Can I paint the shed?

Pressure treated sheds should not be painted until the treatment has weathered; this can take 2-3 months. Paint will not adhere properly to the greenish residue of the treatment. If you do decide to paint the timber, make sure the paint is wood-friendly and suitable for pressure treated sheds.

Do I need to treat these units?

It is not recommended to treat a pressure treated shed. It will come with a 25 year anti rot guarantee which does not require re-treatment. It is, of course, up to your discretion if you wish to treat the shed again.

What colour is it exactly?

Pressure treated sheds have a natural timber finish. There can be a slight greenish hue in places which is residue from the treatment.

Are the joists dip treated or pressure treated?

All joists are pressure treated.

Can I have a better felt?

The felt supplied is standard black mineral felt which is long lasting. This is included in the price of the building. We do not offer an alternative felt. However, we do stock SkyGuard which is a roof membrane guaranteed to not rip or need repair for 20 years - this alternative to roof felt can be purchased separately.

Why aren't the windows made of glass on your overlap range?

The polycarbonate glazing is easy to transport direct to the home. Polycarbonate windows are very durable: they do not crack and they will not discolour from UV exposure. This makes them perfect for outdoor buildings.

Forest Dip Treated Sheds

How big are the floor joists?

The floor joists are 1” squared joists.

What do I need to treat with?

You can treat the shed with any fence or shed water-based treatment such as Cuprinol. We stock a timber treatment - see the drop down menu - or you can purchase other treatments from a DIY store. A dip treated shed should be treated yearly to maintain its longevity and to uphold the warranty.

What does the warranty cover?

The 10 anti-rot warranty covers rot only; preservative treatment needs to be applied annually to maintain this guarantee. The manufacturer also offers a 12 month warranty which covers any manufacturing issues that may arise during the first year.

Are the joists dip treated or pressure treated?

All joists are pressure treated to protect the joists and floor from rot or fungal decay.

Is the felt included in the guarantee?

The felt is guaranteed for 12 months.

Why aren't the windows made of glass on your overlap range?

The polycarbonate glazing is easy to transport direct to the home. Polycarbonate windows are very durable: they do not crack and they will not discolour from UV exposure. This makes them perfect for outdoor buildings.

Can I have a better felt?

The felt supplied is standard black mineral felt which is long lasting. This is included in the price of the building. We do not offer an alternative felt. However, we do stock SkyGuard which is a roof membrane guaranteed to not rip or need repair for 20 years - this alternative to roof felt can be purchased separately.

Palram Canopia Plastic Buildings

Aren’t plastic sheds flimsy?

The plastic used in manufacturing Palram Canopia plastic sheds is a virtually unbreakable polycarbonate expertly designed to be robust and durable. They are 100% UV protected so will not discolour, fracture or shatter. These plastic sheds do not rot or rust and they require no maintenance to enjoy a long life. In fact, Palram Canopia sheds have a 10 year guarantee, like dip treated timber sheds, yet don't require re-treatment to remain strong and attractive.

What does the warranty cover?

The guarantee covers "defects in material or workmanship". Your guarantee will arrive with your product and you will then be eligible to register for this with the manufacturer directly.

What base preparation do I need to do for a plastic shed: can I not just set it on my grass?

You cannot just place a shed on grass. All sheds need a strong, level base such as concrete or slabs. For true stability, you will need to use hilti screws to attach your Palram Canopia shed to the base. (Hilti screws are not included but are available at DIY stores)

What about condensation?

All Palram Canopia sheds feature front and back vents to allow natural air circulation. This helps to combat condensation.

Can I add a shelf unit, will the floor hold?

We do have shelf accessories for some of our Palram Canopia Sheds (please see the extras/accessories on the product page). These are 3x1 shelves which can be attached to the inside of the unit (instructions supplied). We do stock free-standing shelves for sheds and garages; take a look at our shelving category.

Is a floor included?

All Palram Canopia sheds under 6ft include an anti-slip polycarbonate floor. However, larger buildings do not include a floor. Please check each individual product's specification for confirmation.

Do you sell the brown ones?

Not at the moment. Currently, we offer these high quality plastic sheds in amber, green or grey.

Where do I buy an anchor kit from?

You can purchase an anchor kit from DIY stores.

Traditional Sheds

Is a shingle, gravel or timber base okay for these sheds?

We would not recommend any shingle or gravel bases. You need to ensure the base is completely solid and level, as an unsuitable base will affect the life of the building. For instance, an uneven surface could cause the building to twist over time. A timber base can be suitable as long as it is designed to support the building fully and the ground beneath is both solid and level. We recommend concrete, slabs or our plastic Pro Shed Base Kits (with suitable level ground preparation).

Can I choose the door position?

You can choose the door position on many Traditional Garden Buildings. Further details can be found on the relevant product page. Alternately, contact our UK-based Customer Service Centre, who will be happy to guide you through your options.

Can I customise Traditional Sheds?

Yes, depending on the shed in question, available optional upgrades might include an extra-wide door, a stable-style door, double doors, an additional door, choice of door position, conversion of a fixed window into an opening window, removal of windows, wooden floor bearers, a Pro Shed Base Kit, and an upgrade to pressure-treated timber. Again, see the relevant product page or speak to our Customer Service Centre for precise details.

Do Traditional Garden Buildings need retreating?

Dip-treated Traditional Garden Buildings need retreating with a high-quality wood preservative within 6 weeks of assembly and annually thereafter. If you upgrade to pressure-treated wood, no further treatment with wood preservative is required but you should still apply a water repellent to the garden building within 6 weeks of assembly and annually thereafter.

Yardmaster Metal Sheds

Is a floor included with my metal shed?

Metal sheds generally do not come with bases; therefore, these buildings need to be anchored securely to your solid level base. Some of our range does include floor kits, which are metal frames to which you can secure a timber floor (not included).

Do metal sheds suffer from condensation?

Metal sheds can suffer from condensation. Yardmaster sheds, however, feature ventilation along the eaves and ridge to combat this problem.

What do I have to prepare before I begin building my metal shed?

You will need to have laid a suitable shed base, such as concrete, slabs or one of our plastic shed bases on a pre-prepared level area.


When the shed arrives, check off all items from the parts list provided before you start. Make sure you have assistance available; we recommended two people, and 3-6 hours assembly time depending on the product, weather and size of the unit. Do not assemble a shed on a windy day.

What type of base is suitable for my metal shed?

All sheds need a substantial base. The base should be solid, flat and level to ensure the stability of your shed. We recommend using paving slabs, tarmac or concrete. A solid concrete base is more permanent and provides an excellent base for a metal shed. Paving slabs are another practical and cost effective option, especially for a smaller shed.

Are the metal sheds available in any other sizes?

All of the sheds are available as advertised on the website. We are unable to supply any made-to-order sizes.

What size should I build the base for my garden building?

We recommend for the solid base should be the same size as the floor of your building. This will allow for water to run off the sides and drain away, rather than collecting at the base and running under the building.

Are metal sheds easy to assemble?

All Yardmaster metal sheds are delivered with detailed and illustrated assembly instruction manuals. Assembly requires no special technical knowledge. You will need an extra pair of hands and should expect assembly to take between 3 and 6 hours. Yardmaster also offer helplines should you need any extra assistance.

How many people are required to complete the assembly?

We recommend the assembly of the shed be completed by 2 adults.

What is the thickness of the metal sheds?

The walls are 0.35mm thick and the door is 0.5mm thick.

What does the warranty cover?

The guarantee for your metal shed covers rust and perforation. Your guarantee will arrive with your product and you will then be eligible to register your warranty with the manufacturer directly.