Contact Us

Contacting us about Delivery

To avoid a wasted call, please read the following first:

For pick-a-day products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule your delivery date at checkout.

For all other products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.

The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.

Contacting us about Out of Stock products

These popular products have sold out. We do not have information regarding when they will return into stock. If you need help choosing an alternative, please do contact us.

Contacting us by Live Chat

You can contact us by live chat any time during our working hours by clicking the orange 'Live Chat - Ask a Question' pop up at the bottom left of your screen.

Contacting us by Telephone - 0333 003 0518

Our lines are open between 8:30am and 5.00pm Monday - Friday and 8:30am. Our lines are closed on Saturdays and Sundays. Our Bank Holiday phone line opening hours are 8:30am until 12:30pm. 

You can contact us by telephone for all orders and enquiries using the following number: 0333 003 0518 - local rates apply.

Calls are charged at a local rate from a BT landline. Other phone operators charges or calls from mobiles may vary.

If you prefer, we can arrange for a member of the team to give you a call. Simply fill out our call-back request form.

Contact us by Email

You can contact us by completing the simple online form below.

To help us process your enquiry as quickly and efficiently as possible, please use the appropriate 'reason for contact' option listed. This will ensure that your enquiry is directed to the relevant department.

Contacting us by Post

If you wish to place a mail order or make an enquiry by mail, please send all correspondence to our company address:

  • Taylored Investments Ltd, Unit 288 Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB

Note: We do not stock or display any products at our office location.