Please only contact us to chase delivery if you are nearing the end of your lead time and you have not received your delivery date confirmation. More delivery details here.

Contact Us

Covid-19 Special Measures

We and our suppliers are making every effort to protect the health and wellbeing of all our employees whilst operating as close to “business as usual” as possible. They continue to make deliveries to residential addresses.

However, it may take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.

Contacting us about Delivery

To avoid a wasted call, please read the following first:

For pick-a-day products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule your delivery date at checkout.

For all other products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.

The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.

Contacting us about SOLD OUT products

These popular products have sold out. We do not have information regarding when they will return into stock. If you need help choosing an alternative, please do contact us.

Contacting us by Telephone - 0333 003 0518

Our lines are open between 8:00am and 5.00pm Monday - Friday and 8:30am until 12:30pm on Saturdays. Our lines are closed on Sundays. Our Bank Holiday phone line opening hours are 8:30am until 12:30pm.

You can contact us by telephone for all orders and enquiries using the following number: 0333 003 0518 - local rates apply.

Calls are charged at a local rate from a BT landline. Other phone operators charges or calls from mobiles may vary.

If you prefer, we can arrange for a member of the team to give you a call. Simply fill out our call-back request form.

Contact us by Email

We accept* all pre-sale, post-sale or general enquiries to the following e-mail addresses:

* Please include your sales invoice and/or transaction reference number where relevant, along with your name, address, telephone number and any details of the product(s) ordered, along with the nature of your enquiry. This will help us to deal with your enquiry faster.

Please Note: At Shedstore we use extensive mail server protection to help prevent spam/virus attacks. From time to time a legitimate email may be delayed, deleted or quarantined by the system. If you do not receive a reply to your email within two working days, please call us for assistance.

Contacting us by Post

If you wish to place a mail order or make an enquiry by mail, please send all correspondence to our company address:

  • Taylored Investments Ltd, Unit 288 Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB

Note: We do not stock or display any products at our office location.