Contacting us by Telephone
Our lines are typically open between 8.30am and 6.00pm - Monday to Friday. You can contact us by telephone for all orders and enquiries using the following numbers:
- Sales Enquiries: 0844 850 0710 - local rates apply (Choose option 1)
- Customer Service & General Enquiries: 0844 850 0710 - local rates apply (Choose option 2)
Calls are charged at a local rate from a BT landline. Other phone operators charges or calls from mobiles may vary.
If you are unable to access '0844' numbers (our local rate number), please call 0118 946 4182.
If you prefer, we can arrange for a member of the team to give you a call. Simply fill out our call-back request form.
When calling us, here are the options
The following options will help you to go through to the right person when calling us.
Once you have dialled through you will be given the following options:
- Option 1. for SALES
- Option 2. for CUSTOMER CARE (for delivery and all other customer care enquiries)
Selecting the most relevant option to suit your query and having any of your order details (for post-sale enquiries) allows us to deals with your call much faster.
Contacting us by Fax
We accept orders, general enquiries and correspondence by fax using the following number:
Contact Shedstore by email
We accept* all pre-sale, post-sale or general enquiries to the following e-mail addresses:
* Please include your sales invoice and/or transaction reference number where relevant, along with your name, address, telephone number and any details of the product(s) ordered, along with the nature of your enquiry. This will help us to deal with your enquiry faster.
Please Note: At Shedstore we use extensive mail server protection to help prevent spam/virus attacks. From time to time a legitimate email may be delayed, deleted or quarantined by the system. If you do not receive a reply to your email within two working days, please call us for assistance.
Contacting us by Post
If you wish to place a mail order or make an enquiry by mail, please send all correspondence to our company address:
- Shedstore, Unit 1, Southview Park, Caversham, Reading, Berkshire, RG4 5AF
Note: We do not stock or display any products at our office location. However for any non-viewing matters, visitors are welcome any time during office opening hours (Monday-Friday 8:30am-5pm).