Terms
The following terms form the basis of the ’10 Year Anti-Rot Warranty’ as offered by Walton Garden Buildings Ltd. This warranty shall ONLY apply to 'Walton' manufactured products where a 'Walton' product page displays the below image.

Please note that this guarantee only relates to wood rot and wood decay.

The guarantee is invalid if:

• The building has not been treated annually with an appropriate timber preservative.
• The building has been modified in any way.
• The building has not been erected on a solid base or pressure treated bearers (e.g. the base should not be touching soft ground).
• The building should not be touching any external wall where moisture can penetrate the timber.
• The claimant was not the original purchaser of the building.
• The roofing felt has been either damaged or incorrectly fitted so as to allow the ingress of water.

Claims procedure:

• Please contact the Walton Customer Service team on Tel: 01636 880514 confirming your order number and claim justification.
• Please submit photographic evidence either by e-mail or post, attaching your order number for our reference.
• Our fully trained staff will then undertake an assessment to validate your claim.
• If the claim is valid, then we would endeavor to provide you with a replacement building, being the same product or similar dimensions.
• Please note that it is the customer’s responsibility to dismantle the current building so that we could arrange collection and replacement during the same pre-arranged delivery.