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Guarantee | |
| Our Aim Our aim is to retail competitively priced, quality products produced by some of the UK's and Europe's leading garden building manufacturers. Due to the volume of products we retail, we have to be confident that quality is being maintained to ensure our customer's expectations are met. We therefore carefully monitor our manufacturer's performance and welcome customer feedback - good or bad, to ensure we pass on credit where due or correct a sub-standard issue. In the event of a guarantee query, please firstly email customercare@shedstore.co.uk being sure to state your original order or transaction reference, along with a description of the issue and pictorial evidence if possible. Your request will then be forwarded to the product manufacturer, whose responsibility it shall be to assess and process your claim. Timescale As a general guideline, our manufacturers offer a 12 month parts guarantee upon their products. If an extended guarantee period exists, such as the 10 or 12 year rust penetration guarantee upon Yardmaster cladding, this is stated upon each product page. Where no statement exists, the 12 month period would apply. In the rare event that a component should fail through workmanship within 12 months of product receipt, we will instruct the product manufacturer at their discretion to arrange for a replacement part to be forwarded. It should however be noted that it is the customers sole responsibility to fit any replacements, along with the disposal of the old parts. Should you have any guarantee question upon a product pre-order, please contact us for assistance. |
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