FAQ's

A: Usually same day, or next working day if placed in the evening, weekend or a bank holiday.

A: Yes, an email confirmation is sent, followed by an email sales invoice upon processing.

A: Yes again, an email sales invoice is issued upon processing.

A: No, our prices include VAT. We do not add any further charges to our pricing.

A: No, VAT and delivery is included as shown upon each product detail page.

A: This is the typical 'High Street' price, to emphasise the saving given by 'Our price'.

A: That's our aim upon our branded products, but with over 800 models it's hard to guarantee it!

A: Oh dear, just complete and send us a Pricewatch request and we'll do our best to beat it!

A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.

A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.

A: Cheque, made payable to "Shedstore".

A: Payment is authorised upon order, when the despatch request is issued to a manufacturer.

A: No, we do not make or take any surcharges.

A: Yes, your details would be captured securely upon our Thawte 128bit secure server.

A: No, but securely held for around 6 months in case of order variation.

A: Only our manufacturers, to enable your order to be fulfilled (not for marketing).

A: Correct. You will only be contacted in the event of an order query or issue.

A: Yes, throughout mainland England, Wales and Scotland.

A: Unfortunately for some such as Eden, Duckpaddle and Shedstore ranges. See product pages.

A: We may be able to, so contact us advising your location and product of interest.

A: Not at this time, but contact us for advice.

A: Our manufacturers tend to work this way, thus we pass on their timescales in good faith.

A: As accurate as possible at time of order, however delivery can and often occurs sooner.

A: Our manufacturers telephone our customers generally two to three days in advance.

A: No problem, just advise the manufacturer that a revised date is required.

A: Usually not, as our manufacturers deliver weekdays only. Contact us if a problem.

A: Only at our manufacturers discretion. Ask when being contacted with delivery date.

A: Ideally yes, to ensure the product is correct, in good condition and acceptable.

A: Okay, just provide email authority for the product to be left and that you accept liability.

A: Call us straight away. A manufacturing or delivery issue may exist of which we're unaware.

A: Call us within 7 days, so that we can arrange replacements with the manufacturer.