Click on the links below to view our most requently asked questions. If you have any questions, comments or suggestions that are not listed, please contact us.
Click the questions below to view the full explanation or answer - View printer friendly version.
ORDERING
A: Usually same day, or next working day if placed in the evening, weekend or a bank holiday.
A: Yes, an email confirmation is sent, followed by an email sales invoice upon processing.
A: Yes again, an email sales invoice is issued upon processing.
A: No, our prices include VAT. We do not add any further charges to our pricing.
A: No, VAT and delivery is included as shown upon each product detail page.
A: This is the typical 'High Street' price, to emphasise the saving given by 'Our price'.
A: That's our aim upon our branded products, but with over 800 models it's hard to guarantee it!
A: Oh dear, just complete and send us a Pricewatch request and we'll do our best to beat it!
PAYMENT
A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.
A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.
A: Cheque, made payable to "Shedstore".
A: Payment is authorised upon order, when the despatch request is issued to a manufacturer.
A: No, we do not make or take any surcharges.
SECURITY
A: Yes, your details would be captured securely upon our Thawte 128bit secure server.
A: No, but securely held for around 6 months in case of order variation.
A: Only our manufacturers, to enable your order to be fulfilled (not for marketing).
A: Correct. You will only be contacted in the event of an order query or issue.
DELIVERY
A: Yes, throughout mainland England, Wales and Scotland.
A: Unfortunately for some such as Eden, Duckpaddle and Shedstore ranges. See product pages.
A: We may be able to, so contact us advising your location and product of interest.
A: Our manufacturers tend to work this way, thus we pass on their timescales in good faith.
A: As accurate as possible at time of order, however delivery can and often occurs sooner.
A: Our manufacturers telephone our customers generally two to three days in advance.
A: No problem, just advise the manufacturer that a revised date is required.
A: Usually not, as our manufacturers deliver weekdays only. Contact us if a problem.
A: Only at our manufacturers discretion. Ask when being contacted with delivery date.
A: Ideally yes, to ensure the product is correct, in good condition and acceptable.
A: Okay, just provide email authority for the product to be left and that you accept liability.
A: Call us straight away. A manufacturing or delivery issue may exist of which we're unaware.
A: Call us within 7 days, so that we can arrange replacements with the manufacturer.
